What should I do before starting the dispute process?

Communication is key to coming to an agreement. There are many ways to get in touch with people and connect with them. You might be surprised by how helpful talking to others can be in resolving conflicts.

Written by Vas Bonel

Updated 2 years ago

Keeping this in mind, remember that communication not only transmits our thoughts but also our understanding. You may find some pointers on how to achieve it below:

What do I need to do?

Before we can assist, you must first try to resolve the conflict directly with the other team member. Before initiating the dispute procedure, we could need proof that you've attempted.
Begin by obtaining their feedback on how they feel the task is progressing. Helpers could inquire as to why the Poster hasn't released the payment, and Posters might comment on the completion of the task.
Be truthful and open to compromises.

What is going to happen?

You could receive feedback from the other party on how the task went in comparison to their expectations.
You can negotiate a lower payment amount if the task hasn't been finished. Take into account how much of the work has already been completed as well as the time and effort invested.

Helpful tips for this stage

Read our article on the correct way to negotiate.
Discuss the possibility of the Helper coming back to complete the task. This may be a strategy to reconcile the conflict and finish the work to everyone's satisfaction.
Genuinely hear the other person out and make an effort to understand their perspective and their suggestions.
Re-reading the work description can assist both parties recall what the task's original requirements were.

How long will this take?

Please make an effort to work things out with the other member within 48 hours. You won't be able to get help from Taskhelper until this period has elapsed.

What happens if this doesn't work out?

Discuss the situation as much as you can with the other team member while attempting to find a solution on your own. If after 48 hours you still don't agree, you could think about starting the dispute procedure by getting in touch with us here.
Please let us know if you have any trust or safety concerns and don't feel comfortable interacting with the other member.

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