At Taskhelper, we take your safety very seriously. We're committed to building a reliable network while promoting good experiences for our Helpers who use the platform to get earn money for completing tasks.
It's important to keep in mind that when using Taskhelper to do tasks, you are participating in business with another platform user. We have developed some helpful tools to assist you in making your offer stand out when negotiating tasks and displaying your experience and skills as Taskhelper is an open marketplace built on reputation. The Community Standards should also always be adhered to by users.
Please let us know if you ever feel uncomfortable around another user. Your concerns will be treated seriously and in privacy. Call your local emergency number if you ever feel unsafe.
For each stage of the working process, the following safety advice is given:
When commenting on a new task
It's important to keep all personal information private because recently uploaded tasks are available for viewing to all users on our platform. Don't publish information about your company, contact information, social network accounts, or links to third-party websites for safety and security purposes.
After being assigned, you can communicate privately via private messaging.
When making an offer
When discussing the task with customers, make try to be as specific as possible. This helps customers understand the skills you offer.
Checking through user profiles to see ratings, completion rates, and any verification badges that may be present to demonstrate past usage history and reliability as a platform user is highly recommended.
When you’re assigned a task
Congratulations, you've been assigned a task, and Taskhelper Credit is holding your money safely. Our fraud prevention team will always make verification checks on a customer's credit card.
In case of additional costs are required, you and the customer can increase the task price at any time. Have to lower the price because of a mistake? Simply contact our support staff, and we'll assist you in solving the problem! Make sure to use to communicate properly and frequently through our private messaging function.
Before starting a task
Providing your ID before starting a task will help a customer feel more comfortable and confident in you. This is the ideal time to send a copy of your business license through private messages if the task being completed relates to your line of work.
If you believe that a customer may not be aware of any potential safety issues with tasks, let them know by making this explicit in the Private Messages. Please make sure you are aware of all relevant licenses or safety standards before beginning work to safeguard yourself while tasking.
During the task progress
During the task progress, please take all necessary precautions to keep yourself and others out of harm's way if there is an immediate threat, and then notify the appropriate authorities. If necessary, call the local emergency number.
When the task is finished
Send clear pictures of your work using private messaging if the customer is not there to review the task when you have finished it. Give customers time to consider, then ask when you may expect confirmation. The money will be released from Taskhelper Credit and transferred directly to your bank account once the customer confirms the successful completion of the task.
When the task is closed
The task has been completed, and payment has been released! It's time to write a review on your experience with the poster. Not sure of what to say? After the work is ended, you have 14 days to submit your review. It's important that other users read your honest comments so they may confidently offer to work with the Poster in the future. If you're unsure, go over the Review Guidelines or let us know here if you need any additional assistance.
