Even though they are rare, disagreements on Taskhelper might occur when tasks become complicated. Conflicts typically arise when Helpers and Posters do not communicate clearly or when tasks don't go as expected.

For both Helpers and Posters, Taskhelper offers a free dispute management service. You can negotiate and reach an agreement thanks to this three-stage dispute management procedure.

Please confirm the following before submitting a complaint regarding a task: 

-Work on the task has begun

-The Community Standards have not been broken; the other party has been informed of the problem, and both parties have made efforts to resolve it.

The task is eligible for Taskhelper Support's dispute assistance if the aforementioned conditions have been met. Please read the following explanation of the procedure:

Stage 1: 

• Tell us what happened Before asking Taskhelperfor assistance, be sure you've tried to talk things over with the other member.

If you and the other party cannot reach an agreement after talking it over, we will provide you with a form on which you can fill in all the relevant data. See this page of our Guide for advice on how to negotiate a deal.

Stage 2: 

• Our team examines the information, and the task and members' responses will be reviewed.
• We will evaluate your claims and proposals in an objective manner.

Stage 3: 

• Our team makes a decision Based on the information you've provided, including supporting documentation, the decision will be made with thorough justification.
• There will be a thorough justification for the choice. You can take action against the recommendation at your own expense if you disagree with it.
• We are fully aware of how stressful being involved in a disagreement can be. Consider the following advice to ensure the procedure is as successful as possible:

Do’s: 

• Be aware of your alternatives for resolving the conflict and what to expect.
• As much as you can, try to work things out with the other member.
• Keep the viewpoint of the other person in mind.

Dont’s:

• Hope for a favourable outcome in the absence of proof.
• Reach out to our Support team without first attempting to fix the issue with the other individual.
• Violate the Community Guidelines while the disagreement is being resolved.