Within 24 hours of you creating your listing, our team will review it to make sure it meets our listing standards. After that, users may browse, search, and make booking requests. The homepage and listing search results are where customers can find your listing.

The top listings are displayed first on our homepage, thanks to our ranking algorithm.

The algorithm considers a range of variables to decide how to arrange your listing, although some have a more significant influence than others. more specifically:

• Relevance: How well your listing matches the search terms a user enters. When evaluating whether your listing is a suitable match for a customer's search, we consider the name, description, packages, category, and keywords you enter when creating your listing.
• Quality: We consider factors like the pictures, description, quantity, and quality of packages in your offering as quality measures. Find out more about how to produce a great listing, here.
• Response time: How quickly you respond to booking inquiries and requests. We prioritise listings from Helpers that reply to clients quickly and regularly.

When you get a new inquiry or booking request, respond quickly within 24 hours to increase your response.

To respond, you can:

• Make an offer
• Asking anything in the ‘Questions’ section
• Declining the request if you can't complete the task

Moreover, you should still react to the consumer even if you cannot complete the task. For instance, if you can't make the date, the client is too far away, or lack the necessary expertise or tools. By doing this, you may maintain the rating of your listing and get booking inquiries in the future.

Clients must receive a prompt answer when they ask to book your listing. Because of this, the first time you react to a new booking request—and not every subsequent communication the client may give you—is when you demonstrate your responsiveness. To secure the customer and land the task, we firmly advise you to treat any follow-up messages with the same standard of customer service. We will not penalize you or your listing if the consumer doesn't respond after you've asked them a question or made an offer - that's on them, not you!