What happens if I breach the Community Standards as a Helper?

We treat violations of the Community Standards very seriously since they help to ensure that using our platform is safe and productive. Members who violate the Community Standards risk having their access to Taskhelper restricted or permanently disabled.

Written by Vas Bonel

Updated 2 years ago

Building a welcoming and secure community is something that we at Taskhelper are dedicated to striving for. Integrity and respect serve as the foundations of this commitment.

Our Community Standards lay forth the principles and conduct we demand of our users. When registering for a Taskhekper account, Posters and helpers must accept these standards and the Terms & Conditions.

What happens if my account is restricted?

You won't be able to post tasks, comment, or work on new tasks if your account is restricted. You can still finish the incomplete tasks already assigned to you, though.

What happens if my account has been deactivated?

You won't be able to log into your account if it has been deactivated. You won't be able to post tasks, leave comments, or work on new tasks. You can cancel any tasks you've assigned but haven't been completed yet, and you'll get your money back.

Taskhelper may take various steps depending on the circumstances. Still, please be aware that any restrictions put on your account do not affect our other rights under the Terms & Conditions. Taskhelper also has the right to restrict or deactivate any account at any time should we have a valid reason.

If any duplicate or different accounts are found after an account has been restricted or deactivated, they will be deleted.

Please get in touch with our Support Team if you have any inquiries or believe that something has gone wrong with your account.

We've included several behaviours that violate our Community Standards and may lead to action being taken against an account:

Activity	Description
Cancellations	You often cancel tasks and/or are responsible of many cancelled tasks. When a significant amount of the tasks you were assigned have been cancelled, or when your percentage of cancelled tasks is unusually high.
disclosing or requesting private information publicly	Before accepting an offer, disclosing or asking for contact details
Subcontracting	When the Helper making the offer lets another person complete the task without informing and obtaining the client's consent, and the person who completes the task does not have a Taskhelper account.
Prices & Payments	Offer prices: Taking up a partial offer (a price that is for completing only part of the services you require). Cash: Whether in the comments or private messages, offering or making payments in cash. For more on Payment Community Standards, see here.
Ignoring Taskhelper's information requests	Taskhelper's requests for information have gone unanswered. Particularly when you are involved in an insurance claim, a payment disagreement, or you have broken the Community Standards.
Account eligibility (a)	Under 18 years old The minimum age requirement for Taskhelper participants is 18. Because minors are unable to engage in a legal contract with Taskhelper, this is a legal obligation. Should it be required, Taskhelper has the right to ask for identification proving your age.
Request for identification	Refusing to comply with or ignore requests for identification proof. We require identification from a member for the following reasons: Verifying identification for payment/credit card verification Investigating duplicate accounts Verify the accuracy of any personal information (faking information or sharing accounts is not permitted) Monitoring impersonation, Including: - Using another person's details. - Running several accounts under a different identity. - Impersonating Airtasker staff Posing as Taskhelper employees (creating fake accounts for fraud). Your account may continue to be restricted indefinitely if you cannot prove your identity when asked to.
Unacceptable behaviour	Being the recipient of complaints from other Taskhelper users. While they look into the situation, our Trust and Safety team reserves the right to restrict or deactivate a Taskhelper account.
Illegal and/or fraudulent activity	Having engaged in, been determined to have engaged in, or assisted another person in engaging in fraudulent or illegal activity on the platform.
Account eligibility (b)	Setting up and using several Taskhelper accounts After the initial account was restricted or deactivated, creating and using a new Taskhelper account Account transfer or sale For more about account guidelines, see here.
Inappropriate behaviour	Any of the following actions toward community members or employees of Taskhelper: Undesired or threatening interaction. Disrespectful or abusive language (threats, trolling, sexual) Promoting or threatening to promote sexual or adult-oriented conduct, violence, or hatred

Review and coupon fraud:

Reviews on Taskhelper that are fake are not allowed
Adding tasks and reviews to your profile to artificially boost it
Failing to adhere to the requirements for coupon redemption

Poster Community Standards sign-off

If you commit the same violation again after receiving a warning, you can be required to sign off on the Taskhelper Community Standards. This sign-off assures us that you have read, comprehended, and agreed to the consequences of breaking the Community Standards.

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