We care about your safety, so we've compiled this list of warning signs to watch out for if you suspect something isn't quite right.

This guide will provide you with some guidance on what to do in each circumstance, but keep in mind that you should always contact us if you feel uncomfortable while using the platform. Your worries will be treated carefully and in confidence. Call your local emergency number if you ever feel unsafe.

Keep an eye out for these things:

Someone is behaving suspiciously on your task

 We urge you to stop communicating with the person on Taskhelper and leave the situation if their actions are making you feel uneasy.

As soon as you can, let us know what happened so that our professional Trust and Safety team can assist you.

Remember to dial your local emergency number if you ever feel unsafe or need help.

Something seems too good to be true

Watch out for incredibly low offers that promise to include many services or those that imply continuing the conversation off-platform (both are against the Community Standards). Before assigning someone, post inquiries in the comments section, especially to address any ambiguities or to check the precise details of an offer.

Please inform us if you have any more concerns so we can look into them.

I’ve been offered a better deal to cancel on Taskhelper

Some Helpers can claim that if you cancel the work, they can offer you a better deal in exchange for cash. The purpose of this, according to a Helper, is to avoid paying the variable service fee that Taskhelper levies For more about the service fee, click here.

We charge for tasks that remain on Taskhelper so that we may provide services that safeguard both consumers and Helpers. We can offer a secure platform and payment system, insurance, dispute resolution, and support staff thanks to the service and booking fees we charge for Helpers and Posters. Any of these services are really useful if something goes wrong and will not be available if a task is cancelled.

To keep it safe and not risky, we highly advise keeping the work and payment on Taskhelper. You can respectfully decline the request to cancel in favour of cash and state that you would want to continue on the platform if it is made. Reach out to us, and we can help if you ever feel uneasy during this kind of chat.

Something has gone missing during my task

After that, your task is completed; if you still can't find something, let us know so we can look into it. Depending on the circumstances, we will be able to advise you on several potential courses of action. You might also decide to report the item missing to the police.